Outsource your entire eCommerce platform to us. This package includes email marketing campaigns, Zendesk support management, store management and conversion optimisation. All you have to do is ship the products and respond to the support tickets that fall outside our scope of knowledge.
- Email Marketing: We will create beautiful branded HTML emails to send to your customers with the latest news, coupon codes and other marketing incentives. we also set up automated follow-ups to generate reviews and repeat sales.
- Managed Zendesk Support: Ensure your customers get help quickly by having one of our agents managing your Zendesk. All the day to day questions and issues your customers have can be handled by us. We will only allocate support emails to you in the event they require your specialist knowledge.
- Store Management: We will add and remove products, update content and deal with technical issues quickly. We will also chase up failed or pending orders to increase conversions and format customer reviews to give them more impact.
- Conversion Optimisation: Using in-depth analytics and split testing we will make small changes to your website’s settings and layouts. This allows us to make evidence-based improvements to your funnel and optimise your website’s interface for smooth user experience and higher conversion rate.